Privacy Policy

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. 

Only with your consent and authorization, we shall disclose your personal information where required to third parties in your matter (such as within our service team, to the other parties, including experts and other professional advisers, accountants, lawyers, or relevant government bodies). 

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Austra Group.

We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and service you request from us. We may collect, hold, use and disclose your personal information for the following purposes:

• In the event that you are a seller or a lessor, we may disclose your personal information to prospective buyers of the property owned or leased by you;
• In the event that you are a buyer or a lessee, we may disclose your personal information to the sellers of the property you are purchasing or leasing;
• Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction;
• Your financial institution and /or financial advisor;
• Insurance providers and brokers;
• Utility providers and utility connection service providers;
• Persons or organisations involved in providing, managing, or administering your product or services including independent contractors engaged by us;
• Tradespeople engaged by us to repair or maintain a property owned or leased by you;
• Our related companies;
• Organisations involved in the payment systems including financial institutions, merchants, and payment organisations;
• The Title Registry Office or other government agencies.

Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Australia Law.